Certificate of Conflict Resolution in Healthcare Skills Proficiency (CCRHSP) with Interactive AI Exercise

Product Details

The Certificate of Conflict Resolution Skills for Healthcare Professionals with AI Exercise (CCRSHP)
Conflict in healthcare settings is a common occurrence due to the high-stakes environment and diverse interactions among patients, families, and healthcare teams. Understanding the nature and causes of conflict is the first step in resolving it effectively. Conflicts can arise from differences in opinions, values, or expectations between individuals or groups. In healthcare, these conflicts can impact patient care, employee satisfaction, and overall organizational efficiency. Identifying underlying issues is crucial for resolution. High-stress situations, communication breakdowns, and power dynamics contribute significantly to conflicts. Recognizing these conflict triggers allows healthcare professionals to address them proactively. The Certificate of Conflict Resolution Skills Proficiency provides training along with an AI powered interactive exercise to help build professional conflict resolution skills.

The CCRSHP course also provides an interactive AI exercise to help the learner interact with a virtual AI patient in a conflict management scenario.

At completion of this interactive course, the learner should be able to:

• Identify the common causes and triggers of conflict in healthcare settings.

• Explain the impact of unresolved conflict on patient care and organizational efficiency.

• Demonstrate effective communication techniques for conflict resolution, including active listening and empathy.

• Apply emotional regulation strategies to manage high-stress situations in healthcare.

• Utilize negotiation skills to find mutually acceptable solutions in conflicts.

• Recognize the importance of cultural competence in preventing and resolving conflicts.

• Analyze ethical considerations and their role in conflict resolution within healthcare.

• Evaluate conflict resolution outcomes to improve future practices and organizational culture.

AUDIENCE: This program is intended as a professional development course of study for providers, practice managers, consultants, students in healthcare programs and others in healthcare administration and management.

The final exam, PDF achievement certificate and optional CE are included. Certificates are delivered automatically at successful completion of the course following submission of form and survey.

ACCREDITATION AND APPROVALS (pending): This pragmatic course delivers 2.0 full hours of national continuing education credit for Physicians, Physician Assistants and Nursing Professionals through our partnership with the Postgraduate Institute for Medicine and is also approved by the College of Healthcare Information Management Executives (CHIME). Click the button below for additional credit detail.