COURSE DESCRIPTION: This course is designed for beginners and those on the front line like Team Leaders and First and Second Line Managers. This is one course in a series of culture change courses that asks the questions: Why Do You Want To Change Your Team Culture and What Behavior Will You See In The New Culture?

Learning Objectives:

• Outline best practices to influence a team to go above and beyond
• Learn how to follow up successfully with customers to focus on one target audience at a time.
• Foster a positive customer care culture to improve the productivity of any team

AVERAGE STUDY TIME: 1-2 HOURS

Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Customer Care Culture (Team Leader) Skills (4CCTLP) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.