COURSE DESCRIPTION: Customer service fosters loyalty and increases the amount a client may invest in your organization or business. It can also generate word-of-mouth advertising and establish positive reviews which will organically improve marketing success.

LEARNING OBJECTIVES:

• Evaluate and anticipate different customer interaction models
• Master in-person and remote clientele management
• Handle customer issues and read stress-triggering situations to determine best outcome
• Gain remarkable comprehension levels of Emotional Intelligence
• Learn the Psychology of Human Functioning
• Deal with situations using a holistic approach

AVERAGE STUDY TIME: 1-2 HOURS

Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Customer Service Basics Proficiency (4SCCSB) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.