COURSE DESCRIPTION: Customer service is an important part of customer relationship management and a tool to manage their relationships with customers. This course helps managers improve customer loyalty and retention by exceeding customer expectations through great service training and oversight of customer support representatives.

Learning Objectives:

• Understand client expectations
• Create a customer focused team
• Reduce customer complaints
• Save time and effort handling unhappy customers
• Increase customer satisfaction
• Increase volume of clients
• Increase team performance

AVERAGE STUDY TIME: 1-2 HOURS

Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Customer Service Management Proficiency (4SCCMP) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.