The Certificate in Healthcare Workforce Management Proficiency (CHWMSP) course explores the key components of WFM, including staffing, scheduling, performance management, and leadership skills as well as a discussion about the tools and resources available to support WFM. This program includes an interactive AI exercise designed to engage the learner in a virtual staff member meeting followed by an HR documentation requirement.

Effective workforce management (WFM) in healthcare is essential for ensuring that patients receive high-quality care while maintaining operational efficiency and staff well-being. A well-managed workforce can enhance patient outcomes, reduce costs, improve staff retention, and ensure compliance with regulations. As healthcare organizations face increasing demands, understanding WFM is critical to maintaining a balanced, efficient, and responsive workforce.

At the completion of this course, the learner should be able to:

• Define and describe effective workforce management in healthcare
• Outline and Explain the Components of Workforce Management in Healthcare
• Describe Workforce Management Tools and Resources in Healthcare
• Discuss the importance of Leadership Skills in Healthcare Workforce Management
• List key trends for the future of Healthcare Workforce Management
• Demonstrate workforce management skills through interactive AI exercises