COURSE DESCRIPTION: In this workshop, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can improve a company's reputation.

Learning Objectives:

• Engage customers with positivity
• Manage complaints effectively
• Establish a customer forward business reputation
• Improve overall customer satisfaction
• Enhance company reputation

AVERAGE STUDY TIME: 1-2 HOURS

Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of High Performance Customer Support Teams Proficiency (4SCHPTP) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.